Customer Reviews — Haejin Jewelry Williamsburg Brooklyn NYC

After an upsetting experience with a previous jeweler, Haejin Jewelry was such a refreshing change. Sue was incredibly kind, patient, and helpful throughout the process, and she made us feel much more comfortable and confident in choosing our custom engagement ring. She took the time to understand what we were looking for and guided us through the decision-making process without making us feel rushed or pressured. We’re so grateful to have found her, especially after our previous experience, and would absolutely recommend Haejin Jewelry to anyone looking for a beautiful, personalized piece and a jeweler who genuinely cares about her clients!

Super patient with my fiancé’s crazy requests! She is awesome. Highly recommend. Very detail oriented and extremely knowledgeable about the space.

It was an incredible experience working with Sue! She was so sweet, attentive, and helpful every step of the way. The ring came out exactly how I was envisioning and I can't wait to work with her again in the future. 100/10 recommend!

Went above and beyond! Sue at Haejin made my fiancée's engagement ring, and I can't recommend her enough. I came to her with a custom design and not nearly enough time. I had a proposal date set overseas, and the schedule was tight from day one - due to multiple setbacks, I only had a month to create the ring. Sue took the job anyway, was patient through every revision, and gave me honest advice on what would actually work. When things got down to the wire, she went out of her way to make sure I'd have a ring in my pocket no matter what. The ring got to me in time. She said yes, and she loves it. Sue has kept in touch since and stands behind her work. If you want a custom ring from someone who genuinely cares how it turns out, go to Sue at Haejin Jewelry. But please don't be me - don't wait until the last minute.

Sue at Haejin made my fiancée's engagement ring, and I can't recommend her enough. I came to her with a custom design and not nearly enough time. I had a proposal date set overseas, and the schedule was tight from day one - due to multiple setbacks, I only had a month to create the ring. Sue took the job anyway, was patient through every revision, and gave me honest advice on what would actually work. When things got down to the wire, she went out of her way to make sure I'd have a ring in my pocket no matter what. The ring got to me in time. She said yes, and she loves it. Sue has kept in touch since and stands behind her work. If you want a custom ring from someone who genuinely cares how it turns out, go to Sue at Haejin Jewelry. But please don't be me - don't wait until the last minute.

Haejin jewelry has an amazing selection of jewelry! I was looking for a pair of earrings and found the perfect piece. The stone that I choose is perfect , the staff was patient and helped me find something that fit my budget without being pushy and at the end what I ended buying it was absolutely the best option and absolutely love it. Highly recommend if you are looking for unique, high-quality jewelry. the staff was incredibly knowledgeable and courteous. The jewelry looks stunning, and the quality of work is outstanding. I felt very valued as a customer and will definitely return for future needs!

We had such a special experience working with Sue at Haejin Jewelry. My partner and I both worked with her and from the beginning she made the whole process feel so fun, comfortable and personal. You can tell how much she genuinely cares about her clients. She’s thoughtful, patient, thorough, and really takes the time to understand what you want and make sure you’re happy with every detail. She also does such a great job educating you throughout the process too. We had visited a few large corporate stores before finding Haejin Jewelry and the experience was intimidating and not what we expected. Once we found Sue everything fell right into place and we couldn't be happier! Sue - thank YOU so much for making the whole experience so special and memorable. We absolutely loved working with you and can’t wait to be back! ❤️

I had an amazing experience with the owner, Sue. From the first appointment to trying on different styles to the final custom engagement ring, she was with us along the way. The turnaround time was very quick, less than 2 weeks for a completely custom ring and I don’t have a single complaint! The shop itself is very cute, clean and intimate and I wouldn’t go anywhere else.

Sue at Haejin made my fiancée's engagement ring, and I can't recommend her enough. I came to her with a custom design and not nearly enough time. I had a proposal date set overseas, and the schedule was tight from day one - due to multiple setbacks, I only had a month to create the ring. Sue took the job anyway, was patient through every revision, and gave me honest advice on what would actually work. When things got down to the wire, she went out of her way to make sure I'd have a ring in my pocket no matter what. The ring got to me in time. She said yes, and she loves it. Sue has kept in touch since and stands behind her work. If you want a custom ring from someone who genuinely cares how it turns out, go to Sue at Haejin Jewelry. But please don’t be me - don’t wait until the last minute.

everything you could need in a jeweler Sue is my first choice for the next piece of jewelry I want customized. she is smart and in the loop when it comes to what is trending, the market for diamonds, different settings & styles, even the rarity of certain grades, etc. she genuinely cares about the meaning behind your desired jewelry piece and it shows. she is beyond attentive and accommodating, it’s comforting knowing that she will put her whole heart into her projects for you. she’s also just very sweet and pleasant to have conversations & do business with. I had an amazing experience and would hands down, without hesitation, recommend her every time. so warm and accepting towards LGBTQ+ and she’ll even go the extra mile for long distance customers! you want someone who will value the experience + the outcome just as much as you do, and that is sue.

Sue is super polite, thoughtful, attentive and knowledgeable. definitely willing to try as hard as she can to create the perfect piece for you with an upfront precise quote. everything you’d want in a jeweler. also LGBTQ friendly is such a plus. 10000% recommend

Came here to get my fiancé’s engagement ring as well as our wedding bands. Sue was incredibly helpful in walking me through the process and teaching me everything to know about diamonds! She was very patient and meticulous, and created 3 beautiful rings that my (now)wife loves. Highly recommend coming to Sue for all your jewelry needs!

my now fiance(!!) and i had a great time at haejin! i went in with no appointment (although i would recommend one) and no idea what i wanted, and sue took such lovely care of both of us. she educated us on the diamond grading scale and showed us such beautiful diamonds that she had curated herself, and let me try them on with different bands to see what i liked. the rings are made to order, so after the deposit was paid she sent over a rendering of the ring and made sure everything was perfect. the ring turned out absolutely gorgeous, and i’ve gotten so many compliments on it. i’m so glad sue was a part of our engagement story, and i cannot recommend her enough!

Recently designed a custom engagement ring here with Sue and she was amazing! My fiancée and I are both in love with the piece she created for us. Sue was SO helpful and patient with my beginner level questions. She responds quickly, sticks to her word (no hidden fees!) and overall is extremely kind and professional. She is a pleasure to work with and I highly recommend coming to Haejin Jewelry!

Where do I even begin? Haejin is truly such a magical place, all thanks to Sue and her radiant energy. My (now!!) fiancé and I went to Haejin to look for my engagement ring, and from the very beginning Sue made the entire experience feel so easy, thoughtful, and personal. She helped guide us through the process and somehow brought my dream ring to life even more beautifully than I could have imagined. I went in with an idea of what I wanted, but I still can’t believe how breathtaking my ring is. Sue found the most incredible antique elongated cushion stone — truly the ring I had been searching for my whole life, even in my dreams!! I am endlessly grateful for Sue’s incredible work, her care, her patience, and the love she puts into every detail. She made sure my ring felt absolutely perfect, but most of all, I’m so grateful to have met her. I truly cannot recommend Haejin enough. Thank you for making such a special moment in our lives feel so magical, and for being part of our journey! 🤍

Personal care from an expert jeweler. Sue reached out to me directly, helped me design the ring, helped me pick out a diamond, and negotiated on my behalf. I got a great deal for the size and quality of diamond and it’s so beautiful. Honestly couldn’t be happier.

Sue is absolutely incredible to work with. She helped me create the ring of my dreams--she sourced me a gorgeous stone for a truly amazing deal. Sue involved me in the whole process, so I got to see the stone in person before moving forward, and got a mockup of the design as it was being made. The result is unreal. I'm so happy I went with a caring, in-person jeweler who is invested in getting her clients exactly what they want (for an unbelievable price I might add!!). Local, woman-owned, and realistic pricing...I can't say enough good things about Haejin Jewelry. I have my eye on my next piece already!

Sue is the best. She helped us craft the perfect engagement ring step by step, explaining each feature. Unlike other places I visited, it was obvious that Sue really cared about finding what was best for us, and not just trying to sell us the most expensive ring possible. If you go with Haejin you absolutely will not regret it and you will receive something better than you ever could’ve imagined.

Diana was fantastic.

We went to a few places before we found Haejin in Williamsburg. This place is tucked in a residential area never knew there was such a place.. By that point I was honestly a little overwhelmed. I thought picking an engagement ring would be fun but it turned into comparing specs and second guessing everything. And too many decisions! When we walked into this studio it felt cozy and not corporate. We asked a lot of questions about lab grown diamonds and certifications and their craftsmanship and Sue walked us through all the design and stone options. We wanted time because it’s a big investment. We came back multiple times to ask questions and she was so patient in answering our questions. We were thinking of going with the pre made but in the ended decided to design a custom engagement ring and I ended up changing my mind more than once. I wanted something that only I would wear. I was actually kind of surprised at how beautiful the ring came out because I kept adjusting little details along the way. She was surprisingly patient about it all and never made me feel difficult. That meant a lot. The ring feels like something we chose together and took time on. Besides having to go out of our way because this place is not on the main road, the ring came out beautifully!!

We went to a few places before we found Haejin in Williamsburg. This place is tucked in a residential area never knew there was such a place.. By that point I was honestly a little overwhelmed. I thought picking an engagement ring would be fun but it turned into comparing specs and second guessing everything. And too many decisions! When we walked into this studio it felt cozy and not corporate. We asked a lot of questions about lab grown diamonds and certifications and their craftsmanship and Sue walked us through all the design and stone options. We wanted time because it’s a big investment. We came back multiple times to ask questions and she was so patient in answering our questions. We were thinking of going with the pre made but in the ended decided to design a custom engagement ring and I ended up changing my mind more than once. I wanted something that only I would wear. I was actually kind of surprised at how beautiful the ring came out because I kept adjusting little details along the way. She was surprisingly patient about it all and never made me feel difficult. That meant a lot. The ring feels like something we chose together and took time on. Besides having to go out of our way because this place is not on the main road, the ring came out beautifully!!

We went to a few places before we found Haejin in Williamsburg. This place is tucked in a residential area never knew there was such a place.. By that point I was honestly a little overwhelmed. I thought picking an engagement ring would be fun but it turned into comparing specs and second guessing everything. And too many decisions! When we walked into this studio it felt cozy and not corporate. We asked a lot of questions about lab grown diamonds and certifications and their craftsmanship and Sue walked us through all the design and stone options. We wanted time because it's a big investment. We came back multiple times to ask questions and she was so patient in answering our questions. We were thinking of going with the pre made but in the ended decided to design a custom engagement ring and I ended up changing my mind more than once. I wanted something that only I would wear. I was actually kind of surprised at how beautiful the ring came out because I kept adjusting little details along the way. She was surprisingly patient about it all and never made me feel difficult. That meant a lot. The ring feels like something we chose together and took time on. Besides having to go out of our way because this place is not on the main road, the ring came out beautifully!!

This jewelry store exceeded my expectations in every way. The atmosphere is refined yet comfortable, and the customer service is exceptional. Her jewelry collection features stunning designs. The quality and craftsmanship are clearly top-tier. I appreciated how transparent they were about materials, pricing, and care instructions. If you’re looking for a trustworthy jeweler with beautiful, high-quality pieces, this is the place to go.

Haejin jewelry has an amazing selection of jewelry! I was looking for a pair of earrings and found the perfect piece. The stone that I choose is perfect , the staff was patient and helped me find something that fit my budget without being pushy and at the end what I ended buying it was absolutely the best option and absolutely love it. Highly recommend if you are looking for unique, high-quality jewelry. the staff was incredibly knowledgeable and courteous. The jewelry looks stunning, and the quality of work is outstanding. I felt very valued as a customer and will definitely return for future needs!

Haejin jewelry has an amazing selection of jewelry! I was looking for a pair of earrings and found the perfect piece. The stone that I choose is perfect , the staff was patient and helped me find something that fit my budget without being pushy and at the end what I ended buying it was absolutely the best option and absolutely love it. Highly recommend if you are looking for unique, high-quality jewelry. the staff was incredibly knowledgeable and courteous. The jewelry looks stunning, and the quality of work is outstanding. I felt very valued as a customer and will definitely return for future needs!

Sue is the absolute best. I went for an engagement ring and she guided me, explained all the different options, we iterated together to find something which my partner would like and then she manufactured our dream ring for us. The diamond is of extremely high quality which is honestly hard to find. Sue is incredibly warm and kind and I can only recommend anyone to go to her. My fiancée immediately said yes and she thinks the ring is „just perfect“

We checked out a few different places before finding Haejin Jewelry in Williamsburg and by then I was honestly getting pretty frustrated with the whole engagement ring process. A lot of stores felt pushy or just overly salesy. This place was a different experience. No pressure. She just sat down with us and actually explained things. I learned more about lab grown diamonds in that first visit. She broke down certifications, pricing, and what actually matters when picking a stone in a way that made sense. We ended up designing a custom engagement ring in recycled 14k gold, and it was really cool being involved in the process instead of just picking something out of a case. The ring feels like ours, not something massproduced. If you’re looking for engagement rings in Brooklyn and don’t want the typical big store experience this is the place. The craftsmanship is top tier.

We checked out a few different places before finding Haejin Jewelry in Williamsburg and by then I was honestly getting pretty frustrated with the whole engagement ring process. A lot of stores felt pushy or just overly salesy. This place was a different experience. No pressure. She just sat down with us and actually explained things. I learned more about lab grown diamonds in that first visit. She broke down certifications, pricing, and what actually matters when picking a stone in a way that made sense. We ended up designing a custom engagement ring in recycled 14k gold, and it was really cool being involved in the process instead of just picking something out of a case. The ring feels like ours, not something massproduced. If you're looking for engagement rings in Brooklyn and don't want the typical big store experience this is the place. The craftsmanship is top tier.

We checked out a few different places before finding Haejin Jewelry in Williamsburg and by then I was honestly getting pretty frustrated with the whole engagement ring process. A lot of stores felt pushy or just overly salesy. This place was a different experience. No pressure. She just sat down with us and actually explained things. I learned more about lab grown diamonds in that first visit. She broke down certifications, pricing, and what actually matters when picking a stone in a way that made sense. We ended up designing a custom engagement ring in recycled 14k gold, and it was really cool being involved in the process instead of just picking something out of a case. The ring feels like ours, not something massproduced. If you’re looking for engagement rings in Brooklyn and don’t want the typical big store experience this is the place. The craftsmanship is top tier.

This is the place to go! Sue will make sure you find the perfect ring. She is awesome

Great jewelry store! *** (the owner) helped me with an engagement ring. She was informative and transparent around the process and helped me design a beautiful engagement ring for a good price.

Sue is the best! My boyfriend (now fiance) found her shop right in our neighborhood and we visited to look at engagement rings. I had no idea what I wanted but Sue helped guide and educate me. She encouraged me to take my time in my decision as it was a big one! I didn't see the final creation until I was proposed to and I was blown away. Truly exactly what I wanted. I am so happy with my experience (and my ring) and will definitely be back for more jewlery. I am also so happy to support a small business in my neighborhood.

I was nervous about ordering an engagement ring online especially from a small business. Its not something you buy everyday and I wasnt sure if it would look the same in person. The price seemed reasonable so I ordered knowing they have a return policy. I figured I can drive to the location to get it returned or use their prepaid return label if anything doesnt seem right. I bought the semi set engagement ring for my fiancee with a 1.4 carat round diamond that came with GIA certification. The ring and especially the diamond price was more affordable than the big box brands.. I was worried it would look different but when the box arrived it was surprisingly better than what I expected. Most importantly my finances loves the ring. Overall I had a good experience here! My fiancee and I might visit their store some day.

I highly recomend Haejin Jewelry because I bought the perfect engagement ring here. The owner is patient, friendly, & knowledgeable about diamonds when it comes to color, cut, and clarity. We went over all the details about what I was looking for in a diamond ring: I was able to select the diamond, band, and side pieces to make the perfect ring. The price was affordable and my fiancee loves her ring from Haejin Jewelry.

great service! I liked my experience. give them a try if you need some jewelry! They also had great wedding bands

I don't usually leave reviews but I had such a great experience at Haejin Jewelry I felt like I should share. I've been to a bunch of jewelry stores over the past few months and honestly most of them felt pushy or way overpriced. Haejin was completely different. Sue helped me pick out a lab grown diamond ring and she was super patient. No pressure at all. She actually told me to take my time and not to buy until I was ready which I really respected. You can tell she cares about quality. She said she personally checks every diamond before it goes in the case and only carries high color high clarity stones like DEF. She also answered all my questions about returns and how to take care of the diamond. The ring I got was exactly what I wanted and the price was really fair for the quality. I'll definitely be back when I'm ready for my next piece.

A New Sparkle for the Soul - Thank You, HaeJin Jewelry! I visited HaeJin Jewelry, which just opened this month, to celebrate something special: myself. No anniversary, no milestone--just a personal reminder that joy, growth, and self-love are more than worth celebrating. From the moment I walked in, the experience was warm, empowering, and refreshingly genuine. Sue, the owner at HaeJin Jewelry made me feel completely at ease. She listened, asked thoughtful questions, and guided me toward pieces that reflected me--no pressure, no rush. Her diamond selection is stunning, with options that feel both luxurious and attainable. I found a piece that was effortlessly elegant, full of personality, and at a price that made sense. High quality without the high markup? Freak yes, please. Wearing my new diamond feels like wearing confidence. It's not just jewelry--it's a daily reminder that I'm worth celebrating. Will definitely be coming back here for my personalized cross necklace. If you're a woman who's ready to treat herself, just because, do yourself a favor and visit HaeJin Jewelry. You don't need a reason. You are the reason.

I bought my daughter a stunning pair of 1ct lab-grown diamond earrings, and Sue was absolutely wonderful to work with. She was incredibly knowledgeable and took the time to thoroughly explain the differences between lab-grown and natural diamonds. Her passion truly shines through, and her mission statement is just as inspiring. I'll definitely be returning!

Sue is the best! My boyfriend (now fiance) found her shop right in our neighborhood and we visited to look at engagement rings. I had no idea what I wanted but Sue helped guide and educate me. She encouraged me to take my time in my decision as it was a big one! I didn't see the final creation until I was proposed to and I was blown away. Truly exactly what I wanted. I am so happy with my experience (and my ring) and will definitely be back for more jewlery. I am also so happy to support a small business in my neighborhood.

Great jewelry store! Sue (the owner) helped me with an engagement ring. She was informative and transparent around the process and helped me design a beautiful engagement ring for a good price.

I love this place. Sue, the owner, is so attentive and kind and is a talented designer. She helped me choose a wedding band that goes with my unique engagement ring and also resized some of my other rings for me. Would recommend her to anyone who wants a special experience selecting jewelry.

Amazing service!

Sue was great and incredibly helpful!

Shopping for an engagement ring was honestly overwhelming. We visited a bunch of big name stores, but they all felt the same. The prices were sky high, the sales pitches felt forced, and none of the designs felt like us. I was ready to give up until we found Haejin Jewelry. Even before we stepped inside, I had a few phone calls with Sue. From the very first conversation, I could tell she was different. She wasn’t trying to sell me anything. She was patient, clear, and genuinely informative. She explained how to choose the right diamond, what lab grown diamonds really mean, and why their gold is ethically sourced only from approved suppliers in the United States. That kind of honesty was something I hadn’t experienced anywhere else. When we finally visited, Sue greeted us with warmth like we had known each other for years. She walked us through everything, from diamond quality to custom design options to pricing. And the price was lower than anything we had seen at the big stores. What stood out more was how she made us feel. There was no pressure at all. It felt like she truly cared about us being happy, not about closing a sale. There was a moment when my girlfriend didn’t love the first version of the ring. I thought it would turn into a whole ordeal, but Sue didn’t even hesitate. She smiled and offered to redo the ring. She made the changes with no extra charge. That kind of response said everything about her integrity. She also told us that if we ever want to redesign the ring, Haejin offers a seventy percent diamond value guarantee toward the new one. We ended up resizing the ring twice, and each time Sue made the process smooth and stress free. No awkwardness, just care and precision. When we left, my fiancee was glowing. I felt at peace knowing we made the right choice. Parking can be a bit tough, so plan a little extra time if you are driving. Highly recommend visiting if you are shopping for a ring.

Great selection and fair prices. The owner took her time to help me select the perfect gift within my budget and I left a happy customer. Will definitely be back!

I don’t usually leave reviews but I had such a great experience at Haejin Jewelry I felt like I should share. I’ve been to a bunch of jewelry stores over the past few months and honestly most of them felt pushy or way overpriced. Haejin was completely different. Sue helped me pick out a lab grown diamond ring and she was super patient. No pressure at all. She actually told me to take my time and not to buy until I was ready which I really respected. You can tell she cares about quality. She said she personally checks every diamond before it goes in the case and only carries high color high clarity stones like DEF. She also answered all my questions about returns and how to take care of the diamond. The ring I got was exactly what I wanted and the price was really fair for the quality. I’ll definitely be back when I’m ready for my next piece.

Bought my son a gold chain (his very first). He loves it! I also bought a several pieces from her and I loved each and every one! from my diamond stud earrings and diamond ring! I am super happy with Sue and her collection! Minority, woman owned, AND ethical! Yes, please! ♥️

I bought my daughter a stunning pair of 1ct lab-grown diamond earrings, and Sue was absolutely wonderful to work with. She was incredibly knowledgeable and took the time to thoroughly explain the differences between lab-grown and natural diamonds. Her passion truly shines through, and her mission statement is just as inspiring. I’ll definitely be returning!

Korean Owned business! Owner is a sweetheart, very thorough to details! Wife is super happy with the product! Thank you so much! Highly recommend!